1. No Refunds for Completed Cleaning Services

Once a scheduled cleaning visit has been completed, no refunds will be issued.

This includes:

• Regular weekly or bi-weekly visits

• Monthly cleaning plans

• Extra or special cleaning agreed in advance

Cleaning is a labor-based service. When the work is completed, the cost is considered earned.

2. Missed Cleaning Due to Lack of Access (No Refund)

If our cleaners cannot access the building due to:

• Missing keys

• Changed codes

• Locked gates

• Blocked entrances

• No access provided

…the visit is considered completed, and no refund or credit will be given.

This is because our staff, time, and resources were already allocated for the visit.

3. Cancellations of Monthly Cleaning Plans

3.1 Customer-initiated cancellation

Monthly cleaning plans may be cancelled with 20 days notice.

• If cancellation occurs after the month has started:
  → No refund for the remaining days, but services may continue until the end of the paid period.

• If cancellation occurs before payment for the next month:
  → The service will terminate at the end of the current billing period with no additional charges.

3.2 Immediate cancellations

Clean Pros may terminate services immediately for:

• Repeated non-payment

• Unsafe building conditions

• Harassment or disrespect toward staff

• Failure to provide access

• Breach of Terms & Conditions

No refund will be issued for the remaining days of the month in such cases.

4. Refunds or Credits When Clean Pros Is at Fault

If we are unable to complete a scheduled cleaning due to our own fault (staff emergency, scheduling error, illness, vehicle breakdown), then you may choose one of the following:

✔ A free replacement cleaning (preferred option)

or

✔ A credit applied to the next month’s invoice

We do not issue monetary refunds unless legally required.

5. Quality Concerns

If you believe an area was not cleaned properly:

• You must notify us within 24 hours

• Provide photos or description of the issue

• We will send a cleaner back to fix it free of charge

No refunds are issued for quality concerns — instead, we correct the problem.

6. Refunds for One-Time Services

If a one-time cleaning request is booked and prepaid:

• Cancelling 24+ hours before the appointment → full credit or reschedule

• Cancelling less than 24 hours before the appointment → 50% credit

• Cancelling after cleaners arrive or during the service → no refund

7. Weather & External Conditions

Outdoor cleaning may be affected by:

• Heavy rain

• Storms

• Extreme winds

In such cases, services may be:

• Delayed

• Rescheduled

• Modified (e.g., only interior cleaning done)

No refunds are provided due to weather conditions, but a replacement cleaning may be scheduled.

8. Payment Disputes

All disputes must be raised within 7 days of the payment date.

After this period, payments are considered final.